Responsible Gambling

RioAce is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small percentage, it can become a problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable individuals, and ensure that all our players can engage with our platform responsibly.

We are fully committed to upholding the highest standards of player protection, as mandated by our licensing authority. This commitment extends to providing tools and resources that empower our players to manage their gaming activity effectively. We regularly review our policies and procedures to ensure they remain effective and aligned with best practices in responsible gaming.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial in seeking help. Some common signs include:

• Spending more money or time on gambling than you can afford.
• Feeling a need to be secretive about your gambling activities.
• Gambling affecting your relationships, work, or studies.
• Chasing losses, trying to win back money you have lost.
• Feeling restless or irritable when trying to cut back or stop gambling.
• Borrowing money or selling possessions to gamble.
• Neglecting personal responsibilities due to gambling.
• Experiencing guilt or remorse after gambling.

If you or someone you know is exhibiting these signs, we strongly encourage you to consider the resources available for support.

Gambling should always be viewed as a leisure activity, not a way to make money. To keep your experience with RioAce enjoyable and controlled, consider these tips:

• Gamble for entertainment, not as a source of income.
• Set strict limits on the amount of money and time you spend gambling.
• Never gamble with money that you cannot afford to lose.
• Avoid gambling when you are feeling stressed, anxious, or depressed.
• Balance gambling with other enjoyable activities.
• Do not chase losses, accept them as part of the game.
• Take regular breaks from gambling.

By following these guidelines, you can maintain a healthy relationship with gambling and ensure it remains a fun pastime.

RioAce provides robust tools to help you manage your spending. You can set personal limits on deposits, losses, and wagers over specific periods. These limits are designed to give you greater control over your gambling activity and prevent you from spending more than you intend.

• Deposit Limits: Restrict the total amount of money you can deposit into your RioAce account within a daily, weekly, or monthly period.
• Loss Limits: Set a maximum amount you are willing to lose within a daily, weekly, or monthly timeframe. Once this limit is reached, you will be unable to place further bets until the period resets.
• Wager Limits: Control the total amount of money you can wager within a daily, weekly, or monthly period.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take a cool-off period to become effective, allowing you time to reconsider. Decreasing a limit, however, will usually take effect immediately.

If you feel you need a short break from gambling, RioAce offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: This option allows you to take a short break, typically ranging from 24 hours to a few weeks. During a Time-Out, you will not be able to log in to your account or participate in any gambling activities.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be set for slightly longer durations, such as one month or more. This provides a more extended break if you feel your gambling activity is becoming problematic.

Once you initiate a Time-Out or Cool-Off, it cannot be reversed until the chosen period has elapsed. This ensures that the break is effective and provides the intended support.

For individuals who feel they need a more significant break from gambling, RioAce offers a comprehensive Self-Exclusion program. Self-Exclusion allows you to permanently close your account and prevent yourself from opening new accounts with us for a minimum period of six months, or longer if you choose.

During a period of self-exclusion:

• You will be unable to log in to your RioAce account.
• We will take all reasonable steps to prevent you from opening new accounts.
• You will be removed from all marketing and promotional mailing lists.

If you choose to self-exclude, we recommend that you also consider self-excluding from any other gambling operators you may use and seek professional support. Our customer support team can provide guidance on initiating a self-exclusion and offer information on relevant support organisations.

RioAce strictly prohibits individuals under the legal gambling age from using our services. We employ robust age verification procedures to ensure that all our players are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. During the registration process, we require users to provide accurate personal information, which is then verified using third-party databases.

We understand that minors may have access to computers or mobile devices used by adults. We encourage parents and guardians to install filtering software to prevent underage access to gambling websites. We also advise against leaving your RioAce account logged in or your payment details easily accessible to minors.

To help you stay aware of the time you spend gambling, RioAce provides Reality Checks and Session Reminders. These features are designed to prompt you at regular intervals during your gaming session.

• Reality Checks: These pop-up messages will appear on your screen at pre-set intervals (e.g., every 30 minutes or 1 hour) to remind you how long you have been playing. They will also display your session's profit or loss.
• Session Reminders: Similar to Reality Checks, these reminders encourage you to consider taking a break or ending your session.

You can customise the frequency of these reminders in your account settings. This tool helps you make informed decisions about continuing your play and promotes a balanced approach to gambling.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. This involves honestly answering a series of questions about your gambling behaviour to gain a better understanding of your relationship with it. Many organisations dedicated to problem gambling support offer confidential self-assessment questionnaires.

While RioAce does not host a direct self-assessment tool, we strongly recommend seeking one out from reputable problem gambling support groups. These assessments are designed to help you identify if your gambling is becoming problematic and guide you towards appropriate resources. Being honest with yourself during this process is crucial for effective self-reflection and seeking help if needed.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)