Cookie Policy

Cookies are small text files that are downloaded to your device, such as a computer, tablet, or smartphone, when you visit a website. They contain information that can be read by the web server that placed them there. This information often includes a unique identifier, the name of the website, and some digits and numbers. Cookies are widely used to make websites work more efficiently, as well as to provide reporting information and to personalize content and advertising.

Cookies serve various purposes. Some are essential for the website to function correctly, enabling basic features like page navigation and access to secure areas. Others help us understand how visitors interact with our website by collecting and reporting information anonymously. They can also remember your preferences, making your next visit more convenient, or help us deliver more relevant advertisements.

At RioAce, we use cookies to enhance your online gaming experience and to ensure our services are delivered effectively and securely. Our use of cookies falls into several categories, each designed to improve different aspects of your interaction with our platform. For instance, cookies help us remember your login details, understand which games are most popular, and tailor promotions to your interests. They are fundamental to maintaining the functionality and security of our site, allowing us to comply with regulatory requirements and protect our players.

We use both first-party cookies, which are set by RioAce directly, and third-party cookies, which are set by external services that we use for various functions, such as analytics or advertising. All data collected through cookies is handled in accordance with our Privacy Policy, which outlines our commitment to protecting your personal information.

Essential cookies, sometimes referred to as 'strictly necessary' cookies, are crucial for the basic operation of the RioAce website. Without these cookies, certain core functionalities of our platform would not be available. They enable you to move around the website and use its features, such as accessing secure areas, managing your account, and processing transactions.

• Session Management: These cookies maintain your logged-in state as you navigate between different pages on the RioAce site, ensuring you do not have to re-enter your credentials repeatedly.
• Security: Essential cookies help us implement security measures, detecting and preventing fraudulent activities and protecting your data.
• Compliance: They assist us in fulfilling our legal and regulatory obligations, such as age verification and responsible gaming checks.

These cookies do not gather any information about you that could be used for marketing or remembering where you have been on the internet. They are typically deleted when you close your browser.

Analytics cookies collect information about how visitors use the RioAce website, such as which pages are visited most often, the time spent on each page, and if users encounter any error messages. This data helps us understand user behaviour and improve the performance and usability of our platform.

• Website Performance: We use this data to identify areas for improvement, making our website faster and more efficient.
• Content Optimization: By understanding popular content, we can tailor our game offerings and promotions to better meet player preferences.
• User Experience Enhancement: Analytics help us identify and resolve issues that might hinder a smooth user experience, ensuring a more enjoyable time at RioAce.

The information collected by analytics cookies is aggregated and anonymous, meaning it cannot be used to identify you personally. We use tools like Google Analytics for this purpose, which provides us with valuable insights into website traffic and interaction patterns.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personalized features. These cookies can remember your username, language preference, or the region you are in. Their purpose is to provide a more convenient and tailored experience during your visits.

• Personalization: They remember your preferred settings, such as your chosen language or currency, so you do not have to set them each time you visit.
• Remembering Preferences: Functional cookies can recall your previous interactions with the site, making subsequent visits more efficient.
• Enhanced Features: They can enable specific features like remembering your betting history or saved game preferences within RioAce.

While not strictly essential for the website's operation, functional cookies significantly improve your experience by making the site more user-friendly and responsive to your individual needs.

Marketing and advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are typically placed by third-party advertising networks with our permission.

• Targeted Advertising: These cookies track your browsing habits across different websites to build a profile of your interests, which is then used to show you more relevant RioAce promotions on other sites.
• Campaign Performance: They help us understand how effective our advertising campaigns are by tracking clicks and conversions.
• Retargeting: If you have visited RioAce previously, these cookies may be used to display advertisements for our services on other websites you visit.

By using these cookies, we aim to provide you with marketing communications that are genuinely of interest, rather than generic advertisements. You have the option to manage your preferences for these cookies.

Third-party cookies are cookies set by a domain other than the one you are visiting. At RioAce, we engage with various third-party service providers who may place their own cookies on your device when you visit our website. These cookies are used for a range of purposes, including analytics, advertising, and providing interactive content.

• Analytics Services: We use third-party analytics providers, such as Google Analytics, to help us understand how our website is used.
• Advertising Partners: Our advertising partners may use cookies to deliver relevant advertisements to you on other websites.
• Social Media Integration: If we integrate social media features, these platforms may set cookies to track your interactions.

RioAce does not have direct control over these third-party cookies. We encourage you to review the privacy and cookie policies of these third-party providers to understand their data handling practices.

The duration for which a cookie remains on your device depends on whether it is a 'session' cookie or a 'persistent' cookie.

• Session Cookies: These cookies are temporary and are typically deleted from your device once you close your web browser. They are essential for functions like maintaining your login session at RioAce.
• Persistent Cookies: These cookies remain on your device for a longer, specified period or until you manually delete them. The lifespan of a persistent cookie can vary from a few minutes to several years. They are used to remember your preferences, provide analytics data, and support advertising efforts over time.

The exact expiration period for each cookie used by RioAce is detailed within your browser's cookie settings. You have control over these settings and can choose to delete persistent cookies at any time.

You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that disabling cookies may prevent you from taking full advantage of the RioAce website and its features.

Here are common ways to manage cookies:

• Browser Settings: You can adjust your browser settings to warn you before accepting cookies or to refuse all cookies. The 'Help' function within your browser should provide instructions on how to do this.
• Opt-Out Tools: For advertising cookies, many third-party advertisers offer opt-out tools. You can visit sites like Your Online Choices (www.youronlinechoices.com) or the Network Advertising Initiative (www.networkadvertising.org) to manage your preferences for many advertising networks.
• Website Preferences: RioAce may provide a cookie consent tool or preference centre on our website, allowing you to customize your cookie settings.

Please remember that if you delete your cookies, or use a different browser or device, you may need to set your cookie preferences again.

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Therefore, RioAce does not currently respond to DNT signals.

We rely on the explicit cookie consent mechanisms and browser settings described in this policy to manage your cookie preferences. We encourage you to use the available tools to manage your privacy settings effectively.

RioAce reserves the right to update or modify this Cookie Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of the RioAce website after any modifications indicates your acceptance of the updated policy.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our dedicated support team is available to assist you.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available on the RioAce website during operational hours.
• Contact Form: Via the 'Contact Us' section on our website.

We are committed to transparent practices and will endeavour to address your inquiries promptly and thoroughly.