Privacy Policy

Welcome to RioAce. This Privacy Policy outlines how RioAce collects, uses, stores, and protects your personal information when you use our online casino services. Your privacy is paramount to us, and we are committed to safeguarding your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies to our operations. By accessing or using RioAce, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data.

RioAce collects various types of information to provide and improve our services, manage your account, and meet our legal and regulatory obligations. This information can be categorised as follows:

• Information you provide directly: This includes data collected during registration, such as your full name, date of birth, email address, physical address, phone number, and payment details. We also collect information when you participate in promotions, surveys, or communicate with our customer support.
• Information collected automatically: When you interact with RioAce, we automatically collect certain data. This includes your IP address, device type, operating system, browser type, referring URLs, and information about your gaming activity, such as bets placed, games played, and session durations.
• Information from third parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and public databases, to comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

RioAce uses the collected information for several purposes, always in line with legal requirements and your consent where applicable:

• To provide and manage our services: This includes setting up and maintaining your account, processing your transactions, and allowing you to participate in games.
• For security and verification: We use your data to verify your identity, prevent fraud, and ensure the integrity of our gaming platform. This is crucial for maintaining a secure environment at RioAce.
• To communicate with you: We send important service-related announcements, updates, and promotional offers. You can manage your communication preferences.
• To comply with legal and regulatory obligations: RioAce is legally required to collect and retain certain information for regulatory reporting, anti-money laundering, and responsible gaming purposes.
• For service improvement and personalisation: We analyse usage data to understand player preferences, improve our game offerings, and personalise your experience on RioAce.
• For marketing and promotional activities: With your consent, we may use your information to send you marketing communications about products, services, and promotions that may be of interest to you.

RioAce processes your personal data based on several legal grounds, as permitted by GDPR and other applicable data protection laws:

• Performance of a contract: We process data necessary to provide our services and fulfil our contractual obligations to you, such as managing your account and processing transactions.
• Legal obligations: We process data to comply with legal and regulatory requirements, including those related to licensing, anti-money laundering, and responsible gaming.
• Legitimate interests: We process data where it is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

RioAce will not sell, rent, or trade your personal information. We may share your data with third parties only in specific circumstances and always with appropriate safeguards:

• Service providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by RioAce.
• Regulatory and legal authorities: We may disclose your information to government, regulatory, or law enforcement authorities if required by law, court order, or to comply with our licensing obligations.
• Fraud prevention and security: We may share data with organisations involved in fraud prevention and anti-money laundering activities to protect our services and users.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

RioAce takes the security of your personal information seriously. We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmitted between your device and our servers.
• Access controls: Access to your personal data is restricted to authorised personnel who require it for their job functions.
• Firewalls and intrusion detection systems: We employ advanced security systems to prevent unauthorised access to our networks.
• Regular security audits: We regularly assess our security practices and systems to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures.

Under applicable data protection laws, you have several rights regarding your personal data. RioAce is committed to facilitating the exercise of these rights:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to erasure ('right to be forgotten'): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data, particularly when it is based on legitimate interests or for direct marketing purposes.
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

RioAce uses cookies and similar tracking technologies to enhance your experience, analyse website traffic, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the user experience at RioAce.
• Functionality cookies: These are used to remember your preferences and choices, such as your username, language, or region, to provide a more personalised experience.
• Marketing/Targeting cookies: These cookies are used to deliver more relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of RioAce.

RioAce retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on the type of data, the purpose of processing, and any legal or regulatory obligations. For example, we are required to keep certain customer information for a minimum period to comply with anti-money laundering regulations. After the retention period expires, your personal data will be securely deleted or anonymised.

Given the global nature of the internet, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, RioAce takes appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This may include using standard contractual clauses approved by the European Commission or relying on the recipient's certification under an approved framework.

RioAce services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us.

RioAce may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of RioAce after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by RioAce, please do not hesitate to contact our dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We are committed to resolving any inquiries promptly and transparently.